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Managed Services covering multiple office locations

Sonar Managed Services is a new offering from Datrix. Over the past 15 years, Datrix has built a solid reputation for effective and expert IT support, particularly for businesses based in London with between 31 and 80 computer users. We live and work with new technology, and have been searching for better tools to enable us to provide a better level of IT support to our customers, and to extend our IT support services to regional offices and remote Users located outside of the London area. We now have the answer, and have invested heavily in bringing in a complete Managed Services system that enables us to provide:

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a flexible range of IT support Service Levels, to complement in-house IT resources and IT support staff

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full service IT support to out-of-London offices and remote Users

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24/7 desktop, server and network monitoring and management

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application license control and application roll-out

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end user support and Help Desk facilities.

Enhanced IT support, 24 hours a day

Sonar enables us to add a powerful range of Managed IT Support Services to our established IT support provision. It enables us to monitor your IT resources 24 hours a day, 7 days a week. In most cases, it notifies us of system problems before they occur, and helps us to prevent servers and desktop computers from failing and causing unnecessary downtime. It also reduces or even eliminates the need for you to call out IT support engineers to fix a problem or deal with a crisis. This has the direct benefit of making IT support costs manageable and predictable.

Sonar for IT departments

In addition to its more advanced capabilities, Sonar provides a range of tools for performing regular maintenance tasks such as:

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overnight OS patch management, defragmentation etc., keeping your computers up to date and secure

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license auditing and control, enabling you to identify unused licenses and saving on unnecessary license purchase costs

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server monitoring, enabling us to respond immediately to server alerts and warnings

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a web based portal, so that your IT staff can view and utilise the same tools that we use to their benefit.

These types of services can help to free up valuable time for your in-house IT staff, enabling them to concentrate on important issues such as user support and IT strategy and development. In addition, Sonar generates regular monthly reports on network health and desktop and server performance, to help you manage equipment purchase and software licensing costs.

Sonar is a division of Datrix Limited, a full service IT provider that has been providing support to London businesses for over 15 years.

"The global economy and birth of the internet has increased the complexity of information technology and, over the past few years, our business has become increasingly reliant on technology. Datrix have enabled us to and gain a sustainable competitive advantage. They have implemented successful IT strategies that match the vision, mission, goals and objectives of our business.

Datrix has made this painless and easy for us, and allowed us to concentrate on our customers and growing our business."

Vanessa Carreras, Head of Finance & Administration, London Calling Arts Ltd.