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Sonar Managed Support

Managed Support Services is a proactive network monitoring, maintenance and management solution dedicated to delivering the highest possible level of stability, performance, security and scalability for your computing infrastructure.

Even if your organisation can't justify the cost of permanent IT staff, you can still have full-time resources through Managed Services. Our Managed Services clients enjoy protection from a team of highly qualified personnel, with scheduled maintenance, backups, software updates and security enhancements. We provide 24/7 system monitoring and even complete remote network management to help detect, diagnose and correct vulnerabilities that could lead to system downtime, security breaches or a loss in performance.

Safeguard your IT

Network crashes caused by unstable computers, bandwidth bottlenecks, viruses and spy-ware can bring your business to a grinding halt at any time. Up to now, a computer crash meant "see if you can get an engineer here soon as". You might be lucky, and an engineer will arrive and solve the problem within a few hours. If not, you could be without vital IT resources for a day or more. Costs of repair can escalate unpredictably and combined with work time lost on your side, become an irritating and avoidable expense.

Cut downtime and reduce support costs

If you are concerned about the integrity of your network, you can do better than waiting for something to break. You might not be able to afford to employ qualified IT support staff full time, but think of the benefits that they could bring. No more network worries, everything would be up to date and running smoothly. But unfortunately, the cost is usually prohibitive. Sonar Managed Services, however, can give you an equivalent level of support as an in-house engineer, and at a fraction of the cost.

Fixed and affordable monthly fee

Imagine a situation where, for a fixed and affordable monthly fee, you could have fully qualified engineers monitoring and managing your desktops and servers throughout the working day. This is our offer. We have invested in leading-edge technology, Sonar Managed Services, which enables us to perform a wide variety of IT support activities directly from our Network Operations Centre. We don't have the same level of costs accruing from keeping our engineers on the road, and travelling to site to fix problems hands on. Now, we can pass these savings onto our customers, at the same time as providing a much improved, proactive and higher quality level of service.

With Sonar, our task is to watch out for weaknesses and potential causes of IT failure and TO PREVENT THEM FROM HAPPENING before they occur. New technology enables our engineers to monitor your systems closely without having to be on site. It also enables them to:

fix the vast majority of problems immediately, using remote management and IT support tools

advise on disk usage, letting you know if disks are becoming full or computers are becoming unstable

ensure that your entire network is performing at its best, and that all operating systems are patched and up to date

schedule site visits, if needed, in good time and as part of your IT support programme.