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Managed Services, Service Levels
FOUR options for MSS Service Level Agreements give you the flexibility to choose the level of support that's right for your organisation.
The Sonar Diamond package is a pre-requisite for all servers, and is essential for any organisation that has servers. We believe that whether you have 5 users or 500, if the server stops working in today's ever increasing IT reliant environment the business suffers. Click here for more on Sonar Diamond
Sonar Gold is for clients who want to have all of their network needs met by an entire team of IT professionals. Click here for more on Sonar Gold
Sonar Silver is the right choice for clients needing assistance with routine maintenance and support tasks, freeing up personnel to pursue business goals, rather than spending time resolving day-to-day IT issues. Click here for more on Sonar Silver
The Sonar Bronze package is designed for IT professionals who desire a powerful set of tools to help them better manage and maintain their networks. Click here for more on Sonar Bronze
| Bronze | Silver | Gold | Diamond | |
| Virus Protection Management | ||||
| Performance Tuning | ||||
| Asset Management | ||||
| 24/7 Performance Monitoring | ||||
| 24/7 Error and Event Monitoring | ||||
| Monthly Management Reports | ||||
| Remote Management | ||||
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| OS Patch Management | ||||
| End User Support Portal | ||||
| Bandwidth Usage Tracking | ||||
| Application/Hardware Change Notification | ||||
| Custom Report Generation | ||||
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| Application Patch Management | ||||
| Application Deployment | ||||
| Spyware Removal and Management | ||||
| End User Remote Control | ||||
| Desktop Imaging | ||||