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Managed Services, Service Levels

FOUR options for MSS Service Level Agreements give you the flexibility to choose the level of support that's right for your organisation.

The Sonar Diamond package is a pre-requisite for all servers, and is essential for any organisation that has servers. We believe that whether you have 5 users or 500, if the server stops working in today's ever increasing IT reliant environment the business suffers. Click here for more on Sonar Diamond

Sonar Gold is for clients who want to have all of their network needs met by an entire team of IT professionals. Click here for more on Sonar Gold

Sonar Silver is the right choice for clients needing assistance with routine maintenance and support tasks, freeing up personnel to pursue business goals, rather than spending time resolving day-to-day IT issues. Click here for more on Sonar Silver

The Sonar Bronze package is designed for IT professionals who desire a powerful set of tools to help them better manage and maintain their networks. Click here for more on Sonar Bronze

  Bronze Silver Gold Diamond
Virus Protection Management image: tick image: tick image: tick image: tick
Performance Tuning image: tick image: tick image: tick image: tick
Asset Management image: tick image: tick image: tick image: tick
24/7 Performance Monitoring image: tick image: tick image: tick image: tick
24/7 Error and Event Monitoring image: tick image: tick image: tick image: tick
Monthly Management Reports image: tick image: tick image: tick image: tick
Remote Management image: tick image: tick image: tick image: tick

 

OS Patch Management   image: tick image: tick image: tick
End User Support Portal   image: tick image: tick image: tick
Bandwidth Usage Tracking   image: tick image: tick image: tick
Application/Hardware Change Notification   image: tick image: tick image: tick
Custom Report Generation   image: tick image: tick image: tick

 

Application Patch Management     image: tick image: tick
Application Deployment     image: tick image: tick
Spyware Removal and Management     image: tick image: tick
End User Remote Control     image: tick image: tick
Desktop Imaging     image: tick image: tick