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Sonar Service Levels: Sonar Silver

Sonar Silver management plan includes all of the features included with Sonar Bronze and adds these additional management tools:

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Application/Hardware Change Management: Manual unauthorised software or hardware modifications can cause conflicts and reduce system reliability. Sonar can monitor these changes and prevent them from disrupting your daily operations.

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OS Patch Management: Updates and Patches are designed to fix problems (such as bugs and graphics) and improve the usability and performance of desktop computers and servers. Constant monitoring ensures that you have all the necessary updates, preventing problems before they occur.

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Bandwidth Usage Tracking: Network Protection allows you to monitor and control access on a per application and per machine basis. You can use it to collect bandwidth utilization consumed by each managed machine on your network.

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End-User Support Portal: User access to Sonar engineers and other features. Built-in online chat for support.

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Custom Report Generation:Generate your own custom reports as needed. Comprehensive integrated management and operational reports, customizable and always available. View online or export to HTML, Word or Excel.

Sonar Bronze (included with Sonar Silver)

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Virus Definition Management: Today's Virus' can take advantage of network services to spread their infections (Internet, email and network file-sharing) as well as taking advantage of removable mediums like floppy disks, CD's and USB drives. Your Desktop or Server will be monitored and have the latest virus definition available installed and running.

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Performance Tuning: Sonar provides all the necessary maintenance to all your systems such as temporary file cleanup; hard drive defragging, virus scans and updates, backup verifications and much more.

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24/7 Performance Monitoring: Sonar will monitor your windows performance counters, using advanced notification and trending to detect performance bottlenecks.

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24/7 Error and Event Monitoring: Sonar will remotely monitor your Windows system event logs, application event logs and security event logs and assign a standard set of alerts to your needs.

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Monthly Management Reports: A comprehensive set of status and situational reports providing system activity, patch status, and other critical data.

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Asset Management: Keep a detailed record of all system assets.

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Remote Management: With the ability to remotely connect to all Sonar managed systems you vastly improve the response times to your issues. Sonar remote technology is secured by 256 bit RC4 rolling encryption, which is more secure than most online banking technologies.